Refund policy

Refund Policy

Last updated: June 10, 2026

At Amelier Dupont, we want you to feel confident shopping with us. If you are not fully satisfied with your order, we offer a 14-day return and exchange policy from the date your order is delivered.

14-Day Returns

You may request a return within 14 days of delivery. To be eligible for a return, your item must:

be unused, unworn, and unwashed
be in its original condition
include the original packaging
not show signs of damage caused after delivery

Items returned without prior approval may not be accepted.

Exchanges

We also offer exchanges within 14 days of delivery. If you would like to exchange an item for a different size, color, or style, please contact us first. Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer:

a refund
store credit
an alternative replacement item

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at contact@amelierdupont.com. Please include:

your order number
a brief description of the issue
clear photos showing the problem

If your claim is approved, we will provide a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for items that:

have been worn, washed, or used
are missing original packaging
are returned in a condition that makes them unsuitable for resale

How to Start a Return or Exchange

To request a return or exchange, please email contact@amelierdupont.com within 14 days of delivery. Please include:

your full name
order number
reason for return or exchange
photos, if the item is damaged or incorrect

Our support team will review your request and provide the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item is:

damaged
defective
incorrect

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. Original shipping fees, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Late or Missing Refunds

If you have not received your refund after the processing period, please:

check your bank account again
contact your card provider or payment provider
contact your bank, as processing times may vary

If you still need help, please contact us at contact@amelierdupont.com.

For any return, exchange, or refund questions, please contact:

Amelier Dupont Email: contact@amelierdupont.com